Qakos Smart Lockers — a service of Binary NextGen SARL
Effective date: 29 June 2025
1 . Who we are
Binary NextGen SARL (“Binary NextGen,” “we,” “our” or “us”) is a Cameroonian-registered technology company headquartered in Douala, Cameroon. We design, operate and maintain the Qakos Smart Locker Network (the “Service”) and its associated customer and partner portals.
2 . Scope
This Policy describes how we collect, use, disclose and protect Personal Data when you:
interact with our websites or portals;
deposit, pick up or track a package through a Qakos locker;
integrate Qakos into your own platform; or
communicate with us by e-mail, phone, SMS or in person.
3 . What data we collect
| Category | Examples | How we obtain it |
|---|---|---|
| Account details | Name, company, role, e-mail, phone number | Provided by you or your employer |
| Credentials & security | Login identifiers, password hashes, multi-factor tokens | Provided/generated when you create an account |
| Contact & notification | Mobile number, e-mail address, language preference | Provided by you |
| Package & transaction | Locker ID, slot number, deposit/pick-up codes, timestamps, package size & weight | Generated during service use |
| Device & usage | IP address, browser or app version, cookie identifiers, access logs | Collected automatically |
| Payment & billing | Wallet balances, invoice references, transaction IDs | Generated through your payments |
| Operational telemetry | Locker door status, error messages, firmware version | Generated by the locker hardware |
We do not intentionally collect government-issued IDs or biometric data unless required by law or specifically requested by you.
4 . Why we process your data
| Purpose | Legal basis* |
|---|---|
| Operate and improve the Service (locker access, code verification, system updates) | Contract |
| Notify senders or recipients (SMS, e-mail, in-app alerts) | Contract |
| Calculate fees, commissions and payouts | Contract |
| Detect fraud, theft or misuse; maintain audit logs | Legitimate interest |
| Analyse anonymous trends to optimise locker capacity and placement | Legitimate interest |
| Send product news or marketing (only if you opt in) | Consent |
| Meet statutory, tax or law-enforcement obligations | Legal obligation |
*Under the EU General Data Protection Regulation (GDPR) or equivalent local law.
5 . How we share data
Service providers that host the Service, send notifications, process payments, or provide mapping and analytics functions—only to the extent needed for them to perform those tasks.
Partners and couriers who need limited package information (e.g., codes, status, recipient contact) to fulfil deliveries you request.
Property owners or managers who host our lockers—aggregate usage statistics and incident reports relating to their sites.
Public authorities when required by customs, tax law or a valid court order.
We never sell your Personal Data to third-party advertisers.
All third parties are bound by contracts that require appropriate confidentiality, security and data-protection safeguards.
6 . International data storage
Our primary servers are located in Stockholm, Sweden. When redundancy or support services require it, data may be mirrored in other European Economic Area (EEA) locations that afford an equivalent level of protection.
7 . Retention periods
| Data type | Typical retention |
|---|---|
| Account records | Life of the account + 6 years |
| Package event logs | 24 months |
| Operational telemetry | 90 days |
| Financial records | 10 years (tax regulations) |
Back-ups containing deleted items are purged within 30 days after the primary record is removed.
8 . How we protect your data
We apply layered security controls including industry-standard transport encryption (TLS), strong password hashing, access control based on least privilege, continuous monitoring and independent security assessments. Only authorised personnel who require access for their job duties may view your Personal Data.
9 . Your rights
Subject to applicable law, you have the right to:
Access the Personal Data we hold about you.
Correct inaccuracies.
Request erasure of data we no longer need.
Restrict or object to certain processing.
Port your data to another provider.
Withdraw consent for marketing or optional cookies at any time.
To exercise these rights, contact us as described in Section 11. We will respond within 30 days.
10 . Cookies & similar technologies
We use:
Essential cookies for session management and fraud prevention.
Performance cookies to understand how the Service is used and to improve reliability.
You may block non-essential cookies via your browser settings; essential cookies are required for secure operation of the Service.
11 . Contact us
Data Protection Officer
Binary NextGen SARL
Zone Industrielle, Bonaberi, Douala, Cameroon
E-mail: privacy@binarynextgen.com
Tel: +237 6 70 00 00 00
12 . Changes to this Policy
We may update this Policy from time to time to reflect new features, regulatory requirements or security improvements. Material changes will be announced at least 14 days in advance on our website and, where feasible, via e-mail or in-portal notices. Continued use of the Service after the effective date constitutes acceptance of the updated Policy.
Last reviewed: 29 June 2025